DELIVERY & RETURNS

DELIVERY

All YardArt artwork is made to order in the UK.

UK Delivery: Please allow up to 14 calendar days from the date of purchase for your artwork to arrive.

International Delivery: Delivery times and charges vary depending on destination. Customers are responsible for any applicable import duties, customs charges and local taxes unless otherwise agreed.

If there is an unexpected delay, we will contact you.

DAMAGED OR FAULTY ITEMS

All artwork should be inspected immediately upon delivery.

We request that any damage, breakages or defects are reported within 48 hours of receipt.

Please email support@yardartuk.co.uk with:

• Your order number.

• Clear photographs showing the damage or defect.

• Photographs of the outer and internal packaging.

All original packaging should be retained until the issue has been resolved.

Please contact us before returning damaged or faulty artwork so we can arrange the appropriate solution.

The 48-hour reporting period helps us investigate courier damage and process claims. It does not restrict your statutory consumer rights.

Where artwork is faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with UK consumer law, including covering reasonable return costs where required.

RETURNS — STANDARD COLLECTION ARTWORK

YardArt artwork is produced to order. We do not offer additional discretionary change-of-mind returns outside the statutory cancellation period, except under our stated Christmas returns policy.

For standard collection artwork purchased online, customers have a statutory right to cancel within 14 days of receiving their order.

Customers must notify us of cancellation within this period and return the artwork within a further 14 days.

Return conditions:

• Customers are responsible for arranging and paying for return delivery.

• Artwork must be securely packaged in its original protective packaging wherever possible. If unavailable, equivalent protective packaging must be used.

• Artwork must be adequately protected against damage during transit.

• We recommend using a tracked and insured delivery service.

• Customers must retain proof of postage.

• Artwork must not have been handled beyond what is necessary to inspect it. Where excessive handling reduces its value, a lawful deduction may be made from the refund.

Return postage costs are non-refundable for change-of-mind returns.

Original standard outward delivery charges will be refunded where required by law, generally when an entire qualifying online order is cancelled. Additional premium delivery charges are non-refundable.

Refunds will be issued to the original payment method within 14 days of receiving the returned artwork or satisfactory evidence of its return, whichever is earlier, as required by law.

BESPOKE & PERSONALISED ARTWORK

Artwork created or altered to individual customer specifications is non-returnable and non-refundable for change of mind, where the statutory bespoke exemption applies.

This includes qualifying:

• Personalised photographic artwork.

• Individually commissioned artwork.

• Custom dimensions outside our standard range.

• Artwork with customer-requested design or colour alterations.

Bespoke orders cannot be cancelled for change of mind where the statutory exemption applies.

Customers must check and approve artwork proofs carefully before production.

Requests for amendments or cancellations should be made immediately by emailing support@yardartuk.co.uk. Any agreement to cancel an exempt bespoke order is at YardArt's discretion.

These exclusions do not affect statutory rights concerning faulty, damaged or incorrectly supplied artwork.

LARGE & FRAGILE ITEM RETURNS

Customers are responsible for arranging safe and adequately insured return delivery for change-of-mind returns.

Alternatively, YardArt offers an optional collection service for UK mainland addresses.

Collection fee: £35

Collections can take 7–14 working days to arrange.

Where goods are faulty or incorrectly supplied, YardArt will cover reasonable return costs as required by law.

CHRISTMAS RETURNS 2026

For eligible standard collection artwork purchased between 15 November and 31 December 2026, YardArt offers an extended Christmas returns period until 31 January 2027.

Customers wishing to return eligible artwork under this extended policy must:

• Notify YardArt by email no later than 31 January 2027.

• Return the artwork within 14 days of notifying us.

• Arrange and pay for return delivery.

• Return artwork in an unused, uninstalled and undamaged condition.

• Use the original protective packaging wherever possible, or equivalent secure packaging.

• Retain proof of postage.

This voluntary extended returns policy does not apply to artwork that qualifies as bespoke, personalised or individually customised.

Return postage costs are non-refundable. Original outward delivery charges are refundable only where required by law.

Nothing in this Christmas policy affects statutory cancellation rights or rights relating to faulty or incorrectly supplied goods.

RETURNS ADDRESS

YardArt UK — Returns Department

Little Hallingbury Place
Wrights Green Lane
Essex
CM22 7RE
United Kingdom

Email: support@yardartuk.co.uk

Please include your order number and contact details with all returns.

STATUTORY RIGHTS

Nothing in this policy excludes or limits your statutory consumer rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.